Refund policy
At EverythingRusGifts, we strive to ensure your complete satisfaction with every purchase. However, if for any reason you are not entirely satisfied with your order, we have a straightforward return and refund policy in place.
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Returns:
- We accept returns within 30 days from the date of delivery.
- To initiate a return, please contact our customer support team to obtain a return authorization.
- The item(s) must be unused, in their original packaging, and in the same condition as received.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
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Refunds:
- Once we receive the returned item(s) and verify their condition, we will process your refund.
- Refunds will be issued back to the original payment method used for the purchase.
- Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your payment provider.
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Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
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Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately.
- We may require photographic evidence of the damage or defect for our records.
- We will arrange for a replacement or provide a full refund, including any applicable shipping charges.
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Non-Returnable Items:
- Certain items are non-returnable for hygiene reasons or if they have been personalized or customized.
- These items will be clearly indicated on the product page.
Please note that this policy applies to purchases made directly from [Company Name]. If you have purchased our products through a third-party retailer, please refer to their return and refund policy.
For any further questions or assistance regarding returns and refunds, please reach out to our dedicated customer support team. We are here to help!
EverythingRusGifts - Customer Support